Frequently Asked Questions

Freeze-dried raw dog food starts as whole, raw, minimally processed ingredients — meat, organs, bone, and vegetables — and is then freeze-dried to remove moisture without cooking. This locks in nutrients, natural enzymes, and flavor that are destroyed by the high heat used to make kibble. The result is a shelf-stable food that rehydrates in seconds and delivers the benefits of a raw diet without refrigeration.

Every Loyal Saints formula is made with whole, recognizable ingredients from Midwest farms — no fillers, no by-products, and no ingredient you can't pronounce. Our Beef formula features grass-fed beef, beef liver, beef heart, and seasonal vegetables. Chicken features free-range chicken with organ meat and superfoods. Turkey + Salmon adds omega-rich wild-caught salmon for skin and coat support. Full ingredient lists are on each product page.

Yes. All Loyal Saints ingredients meet USDA standards for human consumption. That means the same meat that could be on your plate is in your dog's bowl. Not 'feed-grade' protein. Not by-products. Real, human-grade food.

No soy. No corn. No wheat. No GMOs. No artificial colors, flavors, or preservatives. No added hormones. We believe what's not in the bag is just as important as what is — and we hold that line across every formula.

Yes. All Loyal Saints formulas are formulated to meet the AAFCO Dog Food Nutrient Profiles for all life stages, including growth and reproduction. Your dog can eat Loyal Saints as her complete, sole diet — nothing extra needed.

We currently offer three AAFCO-complete formulas: Beef, Chicken, and Turkey + Salmon. Each is designed to be fed as a complete meal, and many dog moms rotate between proteins to keep meals interesting and support gut diversity.

Yes. Loyal Saints is one of the best options for dogs with food sensitivities or allergies because our short, clean ingredient lists make it easy to identify and avoid trigger proteins. No soy, corn, wheat, or artificial additives means fewer common irritants. Many of our customers switched specifically because their dog had persistent GI issues, itchy skin, or picky eating on other diets — and saw dramatic improvements.

Feeding amounts depend on your dog's weight, age, and activity level. Our general guidelines: dogs under 10 lbs → ¼ cup per day; 10–25 lbs → ½ cup; 25–50 lbs → 1 cup; 50–80 lbs → 1½ cups; 80+ lbs → 2+ cups. Start at the lower end, monitor body condition (you should feel ribs without pressing hard), and adjust from there. Your vet can also help dial in exact amounts.

No. Loyal Saints is formulated to be a complete and balanced meal. You don't need to add vitamins, supplements, or anything else. Just add a little warm water to rehydrate and serve. That said, some dog moms love adding a probiotic, omega supplement, or seasonal veggie boost — all of that is fine alongside Loyal Saints.

We recommend a 7-day transition: Days 1–2, feed 75% current food + 25% Loyal Saints. Days 3–4, go 50/50. Days 5–6, go 25% current + 75% Loyal Saints. Day 7, full Loyal Saints. Some dogs sail through the switch with no symptoms; others (especially those on low-quality kibble for years) may have 1–2 days of loose stool as their gut microbiome resets. This is normal.

Yes. Many dog moms transition by mixing Loyal Saints with current food. Note that kibble and raw foods digest at different rates, so some dogs handle the combo better than others. For dogs with sensitive stomachs, a clean switch (using the 7-day transition) often works better than long-term mixing.

Store your unopened bag in a cool, dry place — a pantry or cabinet is perfect. Once opened, seal the bag tightly (use the resealable closure) and store in the same cool, dry spot. Use within 4–6 weeks of opening for best freshness. Prepared/rehydrated food can be refrigerated for up to 24 hours.

No fridge needed — that's one of the biggest advantages of freeze-dried. Unlike fresh or refrigerated raw diets, Loyal Saints is shelf-stable until opened. Once you add water to a serving, treat it like any fresh food: serve immediately or refrigerate for up to 24 hours. This makes Loyal Saints ideal for travel, busy households, and anyone who wants the benefits of raw without the fridge logistics.

The Halo Club is our subscription membership program. Members get 20% off every order, free shipping on every delivery, and first access to new flavors before they drop to the public. You choose your delivery cadence (every 2, 4, 6, or 8 weeks), and you can adjust, pause, or cancel anytime from your account dashboard — no phone calls required.

Yes. Cancel anytime from your account, before your next scheduled billing date. You keep any bags you've already received and paid for. There are no cancellation fees, no penalties, and no guilt. We believe in earning your loyalty every single month — not locking you in.

If your dog doesn't love Loyal Saints in the first 30 days, we'll refund your first bag — no questions asked, no return required. We stand behind the food completely. Just email hello@loyalsaintspets.com and we'll take care of you.

Standard shipping takes 5–7 business days. Orders are processed within 1–2 business days. Free shipping applies to all Halo Club orders and standard orders over $75. You'll receive a tracking email as soon as your order ships.

Email hello@loyalsaintspets.com within 30 days of your first purchase. Tell us what happened (we'd love to understand so we can keep improving) and we'll process your refund promptly. No return necessary for first-bag refunds. For other issues, we handle it case by case — we're small, we care, and we'll always make it right.