Shipping & Returns

This page summarizes our Shipping Policy and Refund Policy. If anything here differs, those policies govern.

Shipping

Where we ship

We ship to all 50 United States and Washington, D.C. We do not currently ship to U.S. territories, APO/FPO/DPO addresses or outside the United States.

Processing time

Orders ship within 1–2 business days (Monday through Friday, excluding U.S. federal holidays). You will receive a tracking email once your order ships.

Shipping rates

  • Standard: $8.70 — about 3–5 business days after shipping
  • Free Standard Shipping on orders of $75 or more after discounts — and on every order for Halo Club members (48 contiguous states and Washington, D.C.)
  • Express: $18.00 — about 1–2 business days after shipping
  • Alaska and Hawaii: Standard $17.40 (about 5–8 business days) or Express $36.00 on every order. Free-shipping offers and Halo Club shipping do not apply to Alaska or Hawaii.

Delivery times are carrier estimates, not guarantees. Once a package is marked delivered to the address you provided, we are not responsible for loss or theft; if tracking stalls or a package goes missing, email us within 14 days of the estimated delivery date and we will open a carrier claim.

Returns

Our 30-Day Promise (store credit)*

If she won’t eat it, tell us within 30 days and we’ll make it right. On your first order, if your dog won’t eat Loyal Saints, return the opened bag and we will issue store credit for the amount you paid for it.

*First order only, one opened bag, once per customer and household. The bag must come back with a return authorization number and at least half of its contents, within 14 days of authorization; you pay return shipping. Store credit only — no cash refunds. Full conditions are in our Refund Policy.

How to use the promise

  1. Email info@loyalsaintspets.com within 30 days of delivery with your order number and a photo of the bag showing the lot code and best-by date.
  2. We reply with a return authorization (RA) number and return address.
  3. Ship the opened bag back with the RA number on the package. After we receive it, we issue store credit, usually within 10 business days.

Damaged, defective or incorrect items

Tell us within 7 days of delivery with photos of the product, packaging, shipping label and lot code. After we verify the problem, we will send a replacement, issue store credit or refund the item, at our option.

All other returns

Because our products are food, we do not accept returns or exchanges for any other reason. All other sales are final.

Auto-Delivery and Halo Club

Skip, pause or cancel Auto-Delivery anytime before your next order is processed. Cancel Halo Club anytime to stop future renewals; membership fees are non-refundable except where required by law. The 30-day promise applies to your first delivery only.

Contact

info@loyalsaintspets.com — we reply within one business day, Monday–Friday.