Shipping policy
Last updated: October 11, 2026
Where we ship
We ship to addresses in all 50 United States and Washington, D.C. We do not currently ship to Puerto Rico or other U.S. territories, APO/FPO/DPO military addresses, or addresses outside the United States. If an order is placed to an address we don’t serve, we will cancel it and refund it in full.
Processing time
Orders are packed and shipped by our U.S. fulfillment partner within 1–2 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday begin processing the next business day. Processing can take longer during promotions, holidays or severe weather. Auto-Delivery orders are processed on their scheduled date.
Rates and delivery times
| Method | Cost | Estimated transit after shipping |
|---|---|---|
| Standard — 48 contiguous states and Washington, D.C. | $8.70 — free on orders of $75 or more | 3–5 business days |
| Express — 48 contiguous states and Washington, D.C. | $18.00 | 1–2 business days |
| Standard — Alaska and Hawaii | $17.40 on every order | 5–8 business days |
| Express — Alaska and Hawaii | $36.00 on every order | 1–2 business days |
- The $75 free-shipping threshold is based on your merchandise subtotal after discounts, before taxes and shipping.
- Halo Club members get free standard shipping on every order shipped to the 48 contiguous states or Washington, D.C. while their membership is active.
- Orders to Alaska and Hawaii always pay the Alaska and Hawaii rate shown above. Free-shipping thresholds, Halo Club shipping and free-shipping promotions do not apply to Alaska or Hawaii addresses, because carriers charge more to deliver there.
- Delivery times are carrier estimates, not guarantees. We are not responsible for delays caused by carriers, weather, natural disasters or other events outside our control. Shipping charges are non-refundable unless we made an error.
Carriers and tracking
We choose the carrier for each order (for example, USPS, UPS or FedEx). When your order ships, we will email you a tracking link.
Your shipping address
Please check your address carefully at checkout. We cannot change an address once an order has been sent to our fulfillment center, and we are not responsible for orders delivered to the address you provided. If a package is returned to us because the address was incorrect or incomplete, section 6 of our Refund Policy applies.
Lost, stolen or delayed packages
Title and risk of loss pass to you when we hand your order to the carrier. Once a carrier marks a package as delivered to the address you provided, we are not responsible for loss or theft. If your tracking has not updated for 7 business days, or your package is marked delivered but you cannot find it, email info@loyalsaintspets.com within 14 days of the estimated delivery date. We will open a claim with the carrier; if the claim is approved, or at our discretion, we will send a replacement or issue store credit.
Damaged or incorrect items
Report damaged, defective, incomplete or incorrect items within 7 days of delivery. See section 2 of our Refund Policy.
Delays on our side
If we cannot ship your order within the processing time above, we will email you with a new estimate, and you may cancel any unshipped items for a full refund.
Taxes
Sales tax is calculated at checkout where applicable.
Questions
Email info@loyalsaintspets.com.
