Frequently Asked Questions

Freeze-dried raw dog food starts as whole, raw, minimally processed ingredients — meat, organs, fruits and vegetables — and is then freeze-dried to remove moisture without cooking. This keeps the nutrients, natural enzymes and flavor that the high heat used to make kibble degrades. The result is a shelf-stable food that rehydrates in seconds and delivers the benefits of a raw diet without refrigeration.

Every Loyal Saints formula is made with whole, recognizable ingredients — meat from USDA-inspected U.S. suppliers, no fillers and no by-products. Beef pairs beef with beef lung, liver, heart and kidney; Chicken pairs chicken with chicken heart and liver; Turkey + Salmon pairs turkey, turkey liver and heart with wild-caught Alaskan salmon. Each adds 13 fruits and vegetables, flaxseed, chia seed, fish oil and chlorella. Full ingredient lists are on each product page and our ingredients page.

Yes. Loyal Saints is made with human-grade quality ingredients, and the meat comes from USDA-inspected U.S. suppliers. Not 'feed-grade' protein. Not by-products. Real food you can recognize.

No soy. No corn. No wheat. No GMOs. No artificial colors, flavors, or preservatives. No added hormones. We believe what’s not in the bag is just as important as what is — and we hold that line across every formula.

Yes. All Loyal Saints formulas are formulated to meet the AAFCO Dog Food Nutrient Profiles for all life stages, including growth and reproduction. Your dog can eat Loyal Saints as her complete, sole diet — nothing extra needed.

We currently offer three AAFCO-complete formulas: Beef, Chicken, and Turkey + Salmon. Each is designed to be fed as a complete meal, and many dog moms rotate between proteins to keep meals interesting and support gut diversity.

Yes. Loyal Saints is one of the best options for dogs with food sensitivities or allergies because our short, clean ingredient lists make it easy to identify and avoid trigger proteins. No soy, corn, wheat, or artificial additives means fewer common irritants. Many of our customers switched specifically because their dog had persistent GI issues, itchy skin, or picky eating on other diets — and saw dramatic improvements.

Feeding amounts depend on your dog’s weight, age, and activity level. Start from the chart printed on the bag. As a complete meal of Beef or Turkey + Salmon: 6 lb → ¾ cup a day; 12 lb → 1¼ cups; 18 lb → 1⅔; 25 lb → 2; 50 lb → 3½, plus ½ cup for every extra 10 lb. Chicken runs slightly higher (¾, 1⅓, 1¾, 2⅓, 4). Start there, monitor body condition (you should feel ribs without pressing hard), and adjust from there. Your vet can also help dial in exact amounts.

No. Loyal Saints is formulated to be a complete and balanced meal. You don’t need to add vitamins, supplements, or anything else. Just add a little warm water to rehydrate and serve. That said, some dog moms love adding a probiotic, omega supplement, or seasonal veggie boost — all of that is fine alongside Loyal Saints.

We recommend a 7-day transition: Days 1–2, feed 75% current food + 25% Loyal Saints. Days 3–4, go 50/50. Days 5–6, go 25% current + 75% Loyal Saints. Day 7, full Loyal Saints. Some dogs sail through the switch with no symptoms; others (especially those on low-quality kibble for years) may have 1–2 days of loose stool as their gut microbiome resets. This is normal.

Yes. Many dog moms transition by mixing Loyal Saints with current food. Note that kibble and raw foods digest at different rates, so some dogs handle the combo better than others. For dogs with sensitive stomachs, a clean switch (using the 7-day transition) often works better than long-term mixing.

Store your unopened bag in a cool, dry place — a pantry or cabinet is perfect. Once opened, seal the bag tightly (use the resealable closure) and store in the same cool, dry spot. Use within 4–6 weeks of opening for best freshness. Prepared/rehydrated food can be refrigerated for up to 24 hours.

No fridge needed — that’s one of the biggest advantages of freeze-dried. Unlike fresh or refrigerated raw diets, Loyal Saints is shelf-stable until opened. Once you add water to a serving, treat it like any fresh food: serve immediately or refrigerate for up to 24 hours. This makes Loyal Saints ideal for travel, busy households, and anyone who wants the benefits of raw without the fridge logistics.

The Halo Club is our paid membership. For $79.99/year or $10.99/month, members get 20% off every order, free shipping on every order, and first access to new flavors before they drop to the public. You can also set your dog’s food on auto-delivery (every 2, 4, 6, or 8 weeks) so you never run out, and adjust, pause, or cancel anytime from your account — no phone calls required.

Yes. Cancel your membership anytime from your account. You keep any bags you’ve already received and paid for, and your perks stay active through the end of your current billing period. There are no cancellation fees, no penalties, and no guilt. We believe in earning your loyalty — not locking you in.

If she won’t eat it, tell us within 30 days of delivery of your first order and we’ll make it right. We stand behind the food completely — just email hello@loyalsaintspets.com and we’ll take care of you.

Standard shipping takes 5–7 business days. Orders are processed within 1–2 business days. Free shipping applies to all Halo Club orders and standard orders over $75. You’ll receive a tracking email as soon as your order ships.

Email hello@loyalsaintspets.com within 30 days of your first purchase. Tell us what happened (we’d love to understand so we can keep improving) and we’ll process your refund promptly. No return necessary for first-bag refunds. For other issues, we handle it case by case — we’re small, we care, and we’ll always make it right.

Because we haven’t spent our budget on Super Bowl commercials or VC-funded acquisition. Loyal Saints is a founder-owned brand that grew almost entirely through word of mouth — dog mom to dog mom — because the results speak louder than ads. In the time it takes most brands to run their first campaign, we exhibited at SuperZoo and Global Pet Expo, earned an Emerging Brand designation from the World Pet Association, ranked in the top 4 of General Merchandise out of 90,000+ brands on RangeMe, and were featured on CBS Minnesota. You’ll find us when you’re ready. When you do, you’ll wonder why you waited.

Three things no other freeze-dried brand can say all at once. First: King’s standard. Loyal Saints was built by a founder who created this exact food for her own dog, King — every formula still has to pass one test: would I feed this to King? Second: zero compromise ingredients across every formula. Many clean brands still make one exception — a trace additive, a binder they call natural, a filler they haven’t cut yet. Loyal Saints holds the line across everything: no soy, no corn, no GMOs, no additives, no wheat, no fillers, no by-products, no artificial preservatives — in every formula, always. Third: true freeze-dried raw with a 12+ month shelf life and no refrigeration required. The nutritional profile of raw without the logistics of raw.

Fair question. Here is the evidence: SuperZoo 2025 Emerging Brand designation from the World Pet Association. Global Pet Expo 2025 official exhibitor. RangeMe top-ranked General Merchandise brand out of 90,000+ accounts. Featured on CBS Minnesota. All three formulas are complete and balanced for All Life Stages, made with human-grade quality ingredients in an FDA-registered and inspected facility in the Midwest. Our 30-day promise on your first order: if she won’t eat it, we’ll make it right. You have more third-party verification here than most brands you have already trusted. And if she won’t eat it, tell us within 30 days and we’ll make it right.

Loyal Saints is made in the Midwest, USA, in an FDA-registered and inspected facility. Our meat and organs come from U.S. farms, and every batch is lot-tracked. We keep the specific facility name proprietary, but its FDA registration and inspection and our human-grade quality standards are real and verifiable. Made in the USA. Not outsourced. Not imported and packaged here. Made here.

Approximately $2–3 per day as a ½-cup daily topper, or about $12–15 per day fed as a complete meal to a 35 lb dog. With the Halo Club membership — 20% off every order — the daily cost is lower. As a topper, that is less per day than most fresh-delivery subscriptions; as a complete meal, freeze-dried raw is a premium way to feed, and priced like one. Use our feeding guide to calculate the exact daily cost for your dog’s weight.

Yes. Every Loyal Saints purchase supports our Pawsitive Impact program — a portion of every sale goes to rescue organizations and animal welfare partners. We believe the dogs who need real food most are often the ones waiting in shelters. Every bag you buy helps more dogs get there.

The Farmer’s Dog makes excellent fresh-cooked food — but fresh-cooked and freeze-dried raw are different formats. The Farmer’s Dog gently cooks its ingredients. Loyal Saints is freeze-dried raw — no cooking step, just the water removed, in a shelf-stable format. The Farmer’s Dog requires constant refrigeration and ships with ice packs. Loyal Saints is pantry-stable for 12+ months, ships without ice, and stores in a cabinet. Daily cost: Loyal Saints runs approximately $2–3 per day as a ½-cup daily topper, or about $12–15 per day fed as a complete meal to a 35 lb dog. Both are human-grade and free of artificial preservatives. Full comparison at loyalsaintspets.com/pages/loyal-saints-vs-farmers-dog.

Ollie is a fresh-cooked delivery brand — excellent product, but a different format from freeze-dried raw. Fresh-cooked means the food is cooked, refrigeration is required, and it ships cold. Loyal Saints costs approximately $2–3 per day as a ½-cup daily topper, or about $12–15 per day fed as a complete meal to a 35 lb dog. Loyal Saints requires no refrigeration and ships without ice. Full comparison at loyalsaintspets.com/pages/loyal-saints-vs-ollie.

Open Farm offers a broad line including kibble, wet food, and freeze-dried products. Their freeze-dried products are solid. Loyal Saints is exclusively freeze-dried raw and holds a strict no-soy, no-corn, no-GMO, no-additive, no-wheat standard across every single product with no exceptions. Open Farm’s standards vary by product line. Loyal Saints is woman-owned and founded by the dog mom who created the food for her own dog, King. Full comparison at loyalsaintspets.com/pages/loyal-saints-vs-open-farm.

Sundays uses air-drying — not freeze-drying. Air-drying uses gentle heat over a long period. Freeze-drying freezes the food and removes the moisture under vacuum, with no cooking step, so Loyal Saints stays raw. Both formats require no refrigeration, but if you want raw nutrition — not dried nutrition — freeze-dried raw is the correct format. Full comparison at loyalsaintspets.com/pages/loyal-saints-vs-sundays.

Easier than you think. Follow a 7-day transition: start with 25% Loyal Saints and 75% of your dog’s current food. Every 2 days, increase Loyal Saints by 25% until you reach 100%. Most dogs make the switch without any symptoms. Dogs that have eaten lower-quality kibble for years may have 1–2 days of loose stool as their gut microbiome resets — this is normal and passes quickly. After the transition, most dog owners notice improved coat quality, better digestion, firmer stools, and more energy within 2–4 weeks. Full feeding and transition guide at loyalsaintspets.com/pages/feeding-guide.